Frequently asked questions

Topics

Page loading

How do Credits work?

Each time one of your tests or surveys are taken, only 1 credit is used. For example:

  1. If you have 1 test and 5 users take it, 5 credits are used.
  2. If you have 2 tests and 5 users take them once each, 10 credits are used.
  3. If 1 user takes the same test twice, this will use 2 credits and so on.

When you buy credits you get access to all upgraded account Features:

  1. Certificate downloading
  2. Email results
  3. Save and review results
  4. Export results
  5. Analyze detailed Statistics
  6. API Integrations
  7. And more...

See our pricing options

How to Edit Test settings?

When you assign a test either by Group or Link, you will be provided with a number of customizable settings such as:

  1. test availability
  2. attempts allowed
  3. include certificates
  4. pass mark
  5. feedback messages
  6. and more...

ClassMarker gives you the flexibility to modify and reuse tests and test settings as needed:
To edit the settings for your test go to the Tests section and open the row for your test and select 'Settings' next to the group or link you wish to edit.

How to use Random Questions?

You can enhance security and variety in your tests by randomly pulling questions from categories in your question bank.

With ClassMarker you can create tests with:

  • Fixed questions: Consistent questions every time.
  • Randomly-selected questions: A different set of questions is displayed every time.
  • A combination of fixed (consistent) and randomly-selected questions (varying every time).

Tip: Combine random and fixed questions to give users consistent content with a fresh mix of questions each time they take a quiz. Add further customization by creating Question Bank categories with different levels of difficulty.

Learn more

Can I add multiple administrators?

Yes, ClassMarker's Assistant feature lets you assign multiple administrator roles with different access permissions. Permissions include:

Managing test results: View, grade, delete results. Reopen finished Tests
Managing Users: Group members, access lists.
Managing content: Questions, categories, themes, certificates, files, Webhooks, API keys, account payments.

By delegating specific tasks to different Assistants, you can streamline your workflow and reduce the workload on any single individual.

See: How to Create Assistants

Can I hand over my account to someone else?

For the main administrator account:

  1. Go to the "My account" page.
  2. Under "My details," update the username, password, name, and email.
  3. Provide the new details to the new administrator.

For assistant accounts:

  1. Only the main administrator can update an assistant’s username, email, and permissions.
  2. Assistants can change their own password under "My details" on their "My account" page.

Learn More

How to duplicate tests?

ClassMarker's allows you to duplicate Tests, questions, certificates, and assignment settings. Duplicate tests to make slight variations without affecting the original or to assign with different settings.

Duplicate a quiz:

  • To save time by reusing existing questions instead of creating from scratch.
  • For consistency: To ensure the core content remains the same while making necessary updates.
  • To tailor quizzes for different audiences or purposes.
  • To track and compare results by creating yearly or periodic versions of the same quiz.

Learn More

Can I create tests in multiple languages?

Yes, ClassMarker's has been built to accommodate the testing needs of all our users. That's why we offer a multilingual student & Test taker interface with language options.

English is our default Interface language but you can create your Tests in 25 supported languages.

Review our: Language options

What results can I see?

You can easily view Test takers, Names and emails, Score, percentage, Question statistics and each answer given.

You can also review recent results that are still in progress in real time.

Review our: Viewing results

Can I create custom certificates?

Yes you can create customer certificates for Test takers to download in real time with their Name, test name, Score and other details you optionally require.

You can also choose to only give Certificates if a User passes their exam.

Review our: Custom certificates

Automated Proctoring with Browser monitoring

Automated Proctoring with Browser monitoring

Browser monitoring is the default feature of ClassMarker Monitor, our integrated cheat prevention system. Our Proctoring software automatically detects and logs test-takers’ actions during an online test, such as tab switching or loss of focus.

On this page:

Requirements

What is tracked and logged

How to enable Browser monitoring

  1. Create a Test
  2. Assign your Test
  3. ClassMarker Monitor is located at the bottom of the test settings page
  4. Enable Browser monitoring
  5. Save

You have the option to enable Camera Monitoring, which is covered on the next page.

Automated Proctoring Settings

How it works during the Test

  1. Users see instructions before the Test (these can be customized).
  2. The test opens in full-screen mode.
  3. If a user’s mouse or browser focus leaves the test window, an event is recorded.
  4. A warning pop-up appears whenever an event is triggered.
  5. All recorded events are available to administrators in the user’s results.
Monitor Test instructions
Monitor Test Warning

How to view Browser Monitoring data

  1. Find your Test
  2. Click on Results for the corresponding Link or Group

In the test results list, an orange flag Flag icon appears next to users who triggered too many events.

Proctoring Results overview

Click on the Answers button to see individual monitoring data under ClassMarker Monitor.

Proctoring Results

Each event's duration is shown and color-coded using the following scale:

Under 5 sec
3s
5 - 30 sec
23s
30 sec - 5 minutes
48s
5+ minutes
5min 32s

Flagging system

ClassMarker strives to ensure fairness for all test takers. Our algorithm includes a built-in margin of error that allows up to 5 seconds away from the test and a maximum of two ‘left’ events. This provides some flexibility for minor mistakes early on.

Here is the scale we use:

No events
No flagged events icon No flag
2 events or less
Less than 5 seconds away
0 camera events
No flagged events icon Within margin of error
No flag but events are
visible in results
3 events or more
5 seconds away or more
1 camera event or more
Flagged events icon Flag

Does a Flag or multiple events always mean that the user cheated?

No. It is ultimately up to the administrator to decide what constitutes cheating. Each administrator may have their own rules and restrictions.

ClassMarker Monitor usage recommendations

  1. Do not turn on Monitoring for open book exams or practice exams where Test takers are allow to research answers.
  2. Do not add links to external websites or assets, which will cause a "Left Test" event.
ClassMarker is Award winning 2017
ClassMarker is Award winning 2014
ClassMarker is Award winning 2011
ClassMarker Security
Forgot password? / Register now