Frequently asked questions

Topics

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How do Credits work?

Each time one of your tests or surveys are taken, only 1 credit is used. For example:

  1. If you have 1 test and 5 users take it, 5 credits are used.
  2. If you have 2 tests and 5 users take them once each, 10 credits are used.
  3. If 1 user takes the same test twice, this will use 2 credits and so on.

When you buy credits you get access to all upgraded account Features:

  1. Certificate downloading
  2. Email results
  3. Save and review results
  4. Export results
  5. Analyze detailed Statistics
  6. API Integrations
  7. And more...

See our pricing options

How to Edit Test settings?

When you assign a test either by Group or Link, you will be provided with a number of customizable settings such as:

  1. test availability
  2. attempts allowed
  3. include certificates
  4. pass mark
  5. feedback messages
  6. and more...

ClassMarker gives you the flexibility to modify and reuse tests and test settings as needed:
To edit the settings for your test go to the Tests section and open the row for your test and select 'Settings' next to the group or link you wish to edit.

How to use Random Questions?

You can enhance security and variety in your tests by randomly pulling questions from categories in your question bank.

With ClassMarker you can create tests with:

  • Fixed questions: Consistent questions every time.
  • Randomly-selected questions: A different set of questions is displayed every time.
  • A combination of fixed (consistent) and randomly-selected questions (varying every time).

Tip: Combine random and fixed questions to give users consistent content with a fresh mix of questions each time they take a quiz. Add further customization by creating Question Bank categories with different levels of difficulty.

Learn more

Can I add multiple administrators?

Yes, ClassMarker's Assistant feature lets you assign multiple administrator roles with different access permissions. Permissions include:

Managing test results: View, grade, delete results. Reopen finished Tests
Managing Users: Group members, access lists.
Managing content: Questions, categories, themes, certificates, files, Webhooks, API keys, account payments.

By delegating specific tasks to different Assistants, you can streamline your workflow and reduce the workload on any single individual.

See: How to Create Assistants

Can I hand over my account to someone else?

For the main administrator account:

  1. Go to the "My account" page.
  2. Under "My details," update the username, password, name, and email.
  3. Provide the new details to the new administrator.

For assistant accounts:

  1. Only the main administrator can update an assistant’s username, email, and permissions.
  2. Assistants can change their own password under "My details" on their "My account" page.

Learn More

How to duplicate tests?

ClassMarker's allows you to duplicate Tests, questions, certificates, and assignment settings. Duplicate tests to make slight variations without affecting the original or to assign with different settings.

Duplicate a quiz:

  • To save time by reusing existing questions instead of creating from scratch.
  • For consistency: To ensure the core content remains the same while making necessary updates.
  • To tailor quizzes for different audiences or purposes.
  • To track and compare results by creating yearly or periodic versions of the same quiz.

Learn More

Can I create tests in multiple languages?

Yes, ClassMarker's has been built to accommodate the testing needs of all our users. That's why we offer a multilingual student & Test taker interface with language options.

English is our default Interface language but you can create your Tests in 25 supported languages.

Review our: Language options

What results can I see?

You can easily view Test takers, Names and emails, Score, percentage, Question statistics and each answer given.

You can also review recent results that are still in progress in real time.

Review our: Viewing results

Can I create custom certificates?

Yes you can create customer certificates for Test takers to download in real time with their Name, test name, Score and other details you optionally require.

You can also choose to only give Certificates if a User passes their exam.

Review our: Custom certificates

On this page:

Charge for your Quizzes

ClassMarker allows you to sell your quizzes online.

When you charge for your exams, you can still embed exams in your website or theme them (white label) to remove ClassMarker branding.

You can set your price in USD, CAD, GBP, EUR, AUD, NZD and JPY currencies.

You are paid instantly via PayPal.com each time you sell an exam online through ClassMarker.

Credit usage and Fees

When a Test is paid for by a Test taker, the first 10 attempts they take (if you allow more than one attempt) will not use credits in your account. Credits will only be used after 10 attempts per paid Test taker.

If multiple attempts are allowed, Test takers can go to the Test Link again and use the Email and Password they registered on the "Test start page" to resume another attempt.

ClassMarker Fees: 10% of purchase price (Minimum fee: $1.00 USD per purchase)

Zero PayPal Fees: PayPal purchasing fees are paid for in full by ClassMarker for each purchase.

You receive 90% of your Charging price instantly to your PayPal account.

Test Taker Experience

  1. When users arrive at your exam, they will be asked to register an email and password, this allows them to re-login should they have an issue with their internet connection or computer.
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  2. Once they have registered their details they will be taken to this screen to continue.
    Screenshot
  3. They will then Pay via the secure website PayPal.com.
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  4. After your Test taker has paid, they are redirected back to the Test page which will give them access to start your Test.
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How to set up Charging for Exams

To charge for your exams, you will follow the same steps as Assigning a Test to be taken via a Link.

  1. First Create your Test.
  2. Now Assign your Tests to a Link.
  3. In the Assign settings, you will find the "Price" settings to turn on charging.
    Screenshot
  4. Once you have completed selecting the assign settings, you will select save at the bottom of the page, which will create your new Link for you.
  5. You can now copy the Link to send to Users, or use the iFrame embed options to embed the exam in your own website.
  6. When users go to take the exam, they will be asked to pay the fee you charge before they can take your Test.
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