Frequently asked questions

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How do Credits work?

Each time one of your tests or surveys are taken, only 1 credit is used. For example:

  1. If you have 1 test and 5 users take it, 5 credits are used.
  2. If you have 2 tests and 5 users take them once each, 10 credits are used.
  3. If 1 user takes the same test twice, this will use 2 credits and so on.

When you buy credits you get access to all upgraded account Features:

  1. Certificate downloading
  2. Email results
  3. Save and review results
  4. Export results
  5. Analyze detailed Statistics
  6. API Integrations
  7. And more...

See our pricing options

How to Edit Test settings?

When you assign a test either by Group or Link, you will be provided with a number of customizable settings such as:

  1. test availability
  2. attempts allowed
  3. include certificates
  4. pass mark
  5. feedback messages
  6. and more...

ClassMarker gives you the flexibility to modify and reuse tests and test settings as needed:
To edit the settings for your test go to the Tests section and open the row for your test and select 'Settings' next to the group or link you wish to edit.

How to use Random Questions?

You can enhance security and variety in your tests by randomly pulling questions from categories in your question bank.

With ClassMarker you can create tests with:

  • Fixed questions: Consistent questions every time.
  • Randomly-selected questions: A different set of questions is displayed every time.
  • A combination of fixed (consistent) and randomly-selected questions (varying every time).

Tip: Combine random and fixed questions to give users consistent content with a fresh mix of questions each time they take a quiz. Add further customization by creating Question Bank categories with different levels of difficulty.

Learn more

Can I add multiple administrators?

Yes, ClassMarker's Assistant feature lets you assign multiple administrator roles with different access permissions. Permissions include:

Managing test results: View, grade, delete results. Reopen finished Tests
Managing Users: Group members, access lists.
Managing content: Questions, categories, themes, certificates, files, Webhooks, API keys, account payments.

By delegating specific tasks to different Assistants, you can streamline your workflow and reduce the workload on any single individual.

See: How to Create Assistants

Can I hand over my account to someone else?

For the main administrator account:

  1. Go to the "My account" page.
  2. Under "My details," update the username, password, name, and email.
  3. Provide the new details to the new administrator.

For assistant accounts:

  1. Only the main administrator can update an assistant’s username, email, and permissions.
  2. Assistants can change their own password under "My details" on their "My account" page.

Learn More

How to duplicate tests?

ClassMarker's allows you to duplicate Tests, questions, certificates, and assignment settings. Duplicate tests to make slight variations without affecting the original or to assign with different settings.

Duplicate a quiz:

  • To save time by reusing existing questions instead of creating from scratch.
  • For consistency: To ensure the core content remains the same while making necessary updates.
  • To tailor quizzes for different audiences or purposes.
  • To track and compare results by creating yearly or periodic versions of the same quiz.

Learn More

Can I create tests in multiple languages?

Yes, ClassMarker's has been built to accommodate the testing needs of all our users. That's why we offer a multilingual student & Test taker interface with language options.

English is our default Interface language but you can create your Tests in 25 supported languages.

Review our: Language options

What results can I see?

You can easily view Test takers, Names and emails, Score, percentage, Question statistics and each answer given.

You can also review recent results that are still in progress in real time.

Review our: Viewing results

Can I create custom certificates?

Yes you can create customer certificates for Test takers to download in real time with their Name, test name, Score and other details you optionally require.

You can also choose to only give Certificates if a User passes their exam.

Review our: Custom certificates

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Email results

For each Test or Survey assigned to a Groups or Links, you can choose to send the results via email to:

  1. The main account Administrator
  2. Account Assistants
  3. Test takers

Note: The registered email address must be verified in order to receive these emails. Verify your email address by going to the My Account page, expand the section titled 'View and edit my details' and select the link 'Send verification email' (this link will only be displayed for unverified email addresses). An email will be sent to your email address, select the link provided to complete the verification process.

Turn On Emailing results

  1. Go to your Tests page and expand the row for your Test or Survey.
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  2. Select 'Settings' under the Assigment you want to update email settings on
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  3. Scroll down to the 'Email results' box
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  4. Update the Email settings and select Save at the bottom of the page. Your updates will now apply to new Test attempts.

Turn Off / Unsubscribe Emailing results

For Administrators: Follow the steps above to remove your email from receiving results.

For Test takers: Speak to the person giving you your online exams to ask them to stop sending future results to you.

Add extra email to send results to

You need to add the email to the Assistants section

  1. Go to the My Account menu and select Assistants.
  2. Select New Assistant.
  3. Enter the Name and Email address for the recipient.
  4. Leave the login permission option as No if you only want them to receive emails without account access.
  5. Click Save at the bottom of the page.

Note: ClassMarker will send a verification email to that address. The email must be verified before it can be selected to receive test results.

After the email is verified, you can edit the test's assignment settings for the Link or Group it is assigned to, and select to have results sent to that email address.

Results can be sent to up to 4 email addresses. Or, you can choose to have results sent to 1 specific email address that you control, which can be set to forward emails to as many recipients as you require.

For more details on managing administrator roles and permissions, view the full ClassMarker Assistants User Manual.

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