Frequently asked questions

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How do Credits work?

Each time one of your tests or surveys are taken, only 1 credit is used. For example:

  1. If you have 1 test and 5 users take it, 5 credits are used.
  2. If you have 2 tests and 5 users take them once each, 10 credits are used.
  3. If 1 user takes the same test twice, this will use 2 credits and so on.

When you buy credits you get access to all upgraded account Features:

  1. Certificate downloading
  2. Email results
  3. Save and review results
  4. Export results
  5. Analyze detailed Statistics
  6. API Integrations
  7. And more...

See our pricing options

How to Edit Test settings?

When you assign a test either by Group or Link, you will be provided with a number of customizable settings such as:

  1. test availability
  2. attempts allowed
  3. include certificates
  4. pass mark
  5. feedback messages
  6. and more...

ClassMarker gives you the flexibility to modify and reuse tests and test settings as needed:
To edit the settings for your test go to the Tests section and open the row for your test and select 'Settings' next to the group or link you wish to edit.

How to use Random Questions?

You can enhance security and variety in your tests by randomly pulling questions from categories in your question bank.

With ClassMarker you can create tests with:

  • Fixed questions: Consistent questions every time.
  • Randomly-selected questions: A different set of questions is displayed every time.
  • A combination of fixed (consistent) and randomly-selected questions (varying every time).

Tip: Combine random and fixed questions to give users consistent content with a fresh mix of questions each time they take a quiz. Add further customization by creating Question Bank categories with different levels of difficulty.

Learn more

Can I add multiple administrators?

Yes, ClassMarker's Assistant feature lets you assign multiple administrator roles with different access permissions. Permissions include:

Managing test results: View, grade, delete results. Reopen finished Tests
Managing Users: Group members, access lists.
Managing content: Questions, categories, themes, certificates, files, Webhooks, API keys, account payments.

By delegating specific tasks to different Assistants, you can streamline your workflow and reduce the workload on any single individual.

See: How to Create Assistants

Can I hand over my account to someone else?

For the main administrator account:

  1. Go to the "My account" page.
  2. Under "My details," update the username, password, name, and email.
  3. Provide the new details to the new administrator.

For assistant accounts:

  1. Only the main administrator can update an assistant’s username, email, and permissions.
  2. Assistants can change their own password under "My details" on their "My account" page.

Learn More

How to duplicate tests?

ClassMarker's allows you to duplicate Tests, questions, certificates, and assignment settings. Duplicate tests to make slight variations without affecting the original or to assign with different settings.

Duplicate a quiz:

  • To save time by reusing existing questions instead of creating from scratch.
  • For consistency: To ensure the core content remains the same while making necessary updates.
  • To tailor quizzes for different audiences or purposes.
  • To track and compare results by creating yearly or periodic versions of the same quiz.

Learn More

Can I create tests in multiple languages?

Yes, ClassMarker's has been built to accommodate the testing needs of all our users. That's why we offer a multilingual student & Test taker interface with language options.

English is our default Interface language but you can create your Tests in 25 supported languages.

Review our: Language options

What results can I see?

You can easily view Test takers, Names and emails, Score, percentage, Question statistics and each answer given.

You can also review recent results that are still in progress in real time.

Review our: Viewing results

Can I create custom certificates?

Yes you can create customer certificates for Test takers to download in real time with their Name, test name, Score and other details you optionally require.

You can also choose to only give Certificates if a User passes their exam.

Review our: Custom certificates

Flexible Test Settings

Test settings are chosen when a Test or survey is being assigned (distributed) to a Group or Link. These settings define how Tests/surveys are accessed by users.

There are several different settings to allow full customization of your assignment. These include: Time limit, Number of Attempts Allowed, Pass Mark and many more.

Set Default Test Settings to speed up the Assign process. Default Test Settings are automatically applied each time you assign a Test or survey. Further customization can then be implemented if necessary.

Availability:

Define when users are able to access your Test or survey. Make them Available or Unavailable, or set a specific date range.

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Attempts:

Define how many times each user can attempt a Test or survey. Note: If a Test includes Essay Questions a new attempt cannot be started until the previous attempt has been graded.

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Instructions:

Give respondents instructions before they take your survey or exam.

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Time limit:

Define a time limit in which an attempt must be completed.

If a user goes over the allowed time limit the Test/survey will be automatically closed and set to 'finished'.

Note: The format for time is in minutes. For example, 1 hour and 20 minutes would be displayed as "80".

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Resume Later:

Choose whether users are allowed to save their progress in the middle of an attempt and then come back at a later stage to complete their Test or survey.

Note: When assigning via Link, users will be prompted to enter their email address and create a password. These two pieces of data will be used to login and resume the Test/survey from the original Link.

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Display Questions:

Define the number of Questions to be displayed on each page. You can display up to a maximum of 10 Questions per page.

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Randomize:

Choose for Questions to be displayed in random order each time a Test is taken. Useful for cheat prevention. Please note: Although randomization is available for surveys, it is recommended for tests.

Note: You can also have Questions selected at random from your Question bank each time your Test is taken, see Randomly selected Questions

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Answers:

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Results Page:

This setting defines what will be displayed to users once they complete their Testor survey.

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Pass Mark & Feedback (for tests):

Define what grade must be achieved to pass the Test. Then enter feedback to be displayed for Pass or Fail marks.

Note: For Tests assigned via Link you can also include Return Links - a URL to direct the user to another web page (for example, your website, or perhaps a resource website for users who fail the Test).

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Certificate:

Define whether the Certificate is shown always on Test or survey completion, or only when the user passes a Test (Pass Mark must also be defined).

Choose what information is displayed on each Certificate. Optional auto-populate fields: user's name, Test/survey name, Test score and date. Plus, there are custom text fields for Test/survey and organization information.

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Email:

Define whether your users' results are sent to the email address registered under your ClassMarker account.

Note: The registered email address must be verified in order to receive these emails. Verify your email address by going to the My Account page, expand the section titled 'View and edit my details' and select the link 'Send verification email' (this link will only be displayed for unverified email addresses). An email will be sent to your email address, select the link provided to complete the verification process.

Test takers results can also be sent to their email address.

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Printing:

Choose to display disable printing of Results.

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Additional Link Settings

Tests/surveys assigned via Link have a few additional settings that can be defined to meet your requirements.

Restrictions:

Set a password for your test or survey. Users must enter it to gain access.

Alternatively, apply an Access List. Access Lists enable you to restrict exactly who can access your Test or survey via a custom list of access codes you create.

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User Info:

Define what user information is collected prior to starting. There are three pre-defined options that can be chosen:

Note: Results must be set to save in order for user information to be collected.

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Custom Info:

Create custom Questions for users to complete prior to starting. This can be any information you require, for example, student/employee IDs, company department, or perhaps a Question such as 'How did you find out about us?'.

Note: There is a maximum character count of 255 for both Question and answer fields and there is a maximum of five 'Extra information Questions' available.

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Save Results:

Choose whether results are saved to your account.

Note: When results are set to save no advertising will display and one credit will be used.

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Themes:

Use this setting to apply a Theme to your Test or survey. This enables you to remove ClassMarker branding and apply your organization's own logo and colors.

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Save Default Settings

Default Settings can be saved and are then automatically pre-set each time you assign a Test or survey. Further customization can still be implemented if required during the Assign process.

Note: Edits to Default Settings won't affect current settings. They will only apply to tests or surveys assigned in the future.

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Change Assigned Settings for a Test or Survey

You can change the assigned settings for a Test or survey at any time.

Changes will take effect immediately for the next user.

  1. Go to your Tests page.
  2. Select the row for the Test or survey to expand it and select 'Settings'.
  3. Make your changes and select 'Save' at the bottom of the page.
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